Welcome to Enfield Royal Clinic Dubai. These Terms and Conditions govern your access to and use of the Enfield Royal Clinic website, including royalclinicdubai.com, its webpages, content, online forms, appointment requests, and other digital services.

By accessing or using our website, you acknowledge that you have read, understood, and agreed to these Terms and Conditions. If you do not agree with any part of these terms, please discontinue use of the website.

1. About Enfield Royal Clinic

Enfield Royal Clinic is a healthcare and aesthetic clinic based in Dubai, United Arab Emirates, providing medical, cosmetic, aesthetic, surgical, dermatological, dental, gynecological, hair restoration, and related healthcare services through appropriately qualified and licensed healthcare professionals.

Information available on this website is provided for general informational purposes and is not intended to replace a consultation, diagnosis, or treatment plan provided by a qualified healthcare professional.

2. Use of Our Website

You may use this website for lawful purposes and in accordance with these Terms and Conditions.

You agree not to:

  • Use the website for any unlawful or unauthorized purpose.
  • Attempt to gain unauthorized access to the website, servers, systems, or databases.
  • Interfere with or disrupt the operation or security of the website.
  • Submit false, misleading, fraudulent, or inaccurate information.
  • Copy, reproduce, distribute, modify, or commercially exploit website content without our written permission.
  • Use automated systems, bots, crawlers, or other methods to improperly access or collect information from the website.
  • Upload or transmit malicious software, viruses, or harmful code.

We reserve the right to restrict or terminate access to the website where we reasonably believe that these Terms and Conditions have been violated.

3. Medical Information and Disclaimer

The information published on this website is intended to provide general information about healthcare services, procedures, treatments, conditions, and related topics.

Website content should not be considered a substitute for professional medical advice, diagnosis, or treatment.

Every patient is different, and the suitability, risks, expected results, recovery period, and treatment plan may vary depending on individual circumstances.

Treatment decisions should be made following an appropriate consultation with a qualified healthcare professional.

Do not delay seeking medical attention or disregard professional medical advice because of information you have read on this website.

In an emergency, contact the appropriate emergency medical services rather than relying on information or communication through this website.

4. Treatment Information and Results

Descriptions of treatments and procedures on this website are provided for general educational purposes.

No treatment outcome can be guaranteed. Results may vary depending on factors including, but not limited to:

  • Individual anatomy and medical history
  • Age and health condition
  • Skin type and condition
  • Lifestyle and adherence to aftercare instructions
  • Response to treatment
  • Type and extent of procedure
  • Healing and recovery characteristics
  • Individual treatment requirements

Before undergoing any medical, surgical, cosmetic, aesthetic, or dental procedure, patients should discuss the potential benefits, risks, alternatives, expected outcomes, and recovery requirements with their treating healthcare professional.

5. Appointments and Consultations

Information submitted through an online appointment form, contact form, WhatsApp link, telephone enquiry, or other communication channel does not automatically constitute a confirmed appointment.

Appointment requests are subject to availability and confirmation by Enfield Royal Clinic.

The clinic may contact you to confirm, reschedule, modify, or cancel an appointment where necessary.

Patients are responsible for providing accurate contact and medical information where requested.

6. Prices, Offers and Promotions

Prices, treatment packages, discounts, and promotional offers displayed on the website are subject to change without prior notice.

Displayed prices may vary depending on the patient’s individual treatment requirements, consultation findings, treatment plan, healthcare professional, materials, technique, or additional services required.

A price shown on the website should not be interpreted as a final treatment quotation unless expressly confirmed by the clinic.

Promotional offers may be subject to specific eligibility requirements, availability, validity periods, exclusions, and other conditions.

The clinic reserves the right to modify, suspend, or withdraw an offer or promotion in accordance with applicable laws and regulations.

7. Payments and Financial Responsibilities

Patients are responsible for payment of applicable consultation, treatment, procedure, medication, diagnostic, or other healthcare-related charges communicated by the clinic.

Where applicable, payment terms, deposits, cancellation charges, refunds, packages, and other financial conditions may be communicated separately before or during the provision of services.

Patients should request clarification from the clinic if they require information regarding treatment costs or payment arrangements.

8. Cancellation and Rescheduling

Patients are requested to provide reasonable notice if they need to cancel or reschedule an appointment.

Certain appointments, procedures, treatment packages, or promotional bookings may be subject to specific cancellation, deposit, or rescheduling conditions.

Any applicable cancellation or refund terms will be communicated to the patient before the relevant service where required.

The clinic may cancel or reschedule an appointment when medically necessary, due to healthcare professional availability, operational circumstances, safety considerations, or other legitimate reasons.

9. Patient Responsibilities

Patients are expected to:

  • Provide accurate and complete information relevant to their healthcare.
  • Inform healthcare professionals about relevant medical history, allergies, medications, previous procedures, and existing conditions.
  • Follow medical advice and pre-treatment and post-treatment instructions.
  • Attend scheduled appointments on time.
  • Inform the clinic if their health circumstances change.
  • Treat healthcare professionals, staff, patients, and visitors respectfully.
  • Meet applicable financial obligations.
  • Follow the clinic’s safety, privacy, and operational policies.

Providing incomplete or inaccurate information may affect the safety, suitability, or effectiveness of a treatment.

10. Healthcare Professional Information

Healthcare services are provided by qualified healthcare professionals within their respective areas of professional practice and licensing.

Information about individual doctors, dentists, surgeons, dermatologists, therapists, or other healthcare professionals published on the website is provided for general informational purposes.

Availability of a particular healthcare professional may vary.

Patients may request relevant information regarding their treating healthcare professional’s qualifications, professional scope of practice, and licensing, subject to applicable regulations. DHA standards recognize patients’ rights to request information about healthcare professionals and their scope of practice.

11. Patient Privacy and Confidentiality

We respect the privacy and confidentiality of our patients.

Personal information submitted through the website or during the provision of healthcare services may be collected, processed, stored, and used for purposes including appointment management, communication, healthcare administration, treatment coordination, customer support, and other legitimate purposes.

Patient information will be handled in accordance with applicable UAE laws, regulations, healthcare requirements, and our Privacy Policy.

For healthcare facilities in Dubai, patient privacy and confidentiality are important regulatory requirements, and DHA guidance also addresses confidentiality and access to patient information and medical records.

12. Communications

By submitting your contact information through our website or contacting the clinic, you may be contacted regarding:

  • Appointment requests
  • Appointment confirmations
  • Rescheduling or cancellation
  • Treatment-related communications
  • Enquiries and customer support
  • Services you have requested

Where permitted by applicable law, you may also receive information regarding clinic services, promotions, or other communications.

You may request to stop receiving marketing communications where applicable.

13. Website Content Accuracy

We make reasonable efforts to keep the information on our website accurate and current. However, information may occasionally contain errors, omissions, outdated information, or changes that have not yet been reflected online.

We reserve the right to correct, update, modify, or remove website content at any time without prior notice.

The availability of a treatment, healthcare professional, service, price, promotion, or facility described on the website is not guaranteed.

14. Third-Party Websites and Services

Our website may contain links to third-party websites, platforms, applications, social media accounts, payment providers, booking systems, or other external services.

These third-party websites and services are not controlled by Enfield Royal Clinic.

We are not responsible for the content, availability, security, privacy practices, or terms of third-party websites or services.

Your use of third-party websites is subject to the terms and policies applicable to those websites.

15. Intellectual Property

Unless otherwise stated, the content available on this website, including:

  • Text
  • Images
  • Graphics
  • Logos
  • Videos
  • Designs
  • Page layouts
  • Branding
  • Icons
  • Illustrations
  • Written materials

is owned by or licensed to Enfield Royal Clinic and is protected by applicable intellectual property laws.

You may access and use website content for personal, non-commercial purposes.

You may not reproduce, republish, distribute, modify, sell, publicly display, or commercially exploit our content without prior written permission.

16. User-Submitted Information

If you submit information, comments, enquiries, reviews, photographs, or other materials through our website or associated digital channels, you confirm that you have the right to provide such information.

You should not submit sensitive medical information through a public area of the website.

Where personal or medical information is required for healthcare purposes, please use the communication or clinical channels designated by the clinic.

17. Website Availability and Security

We aim to maintain the availability and security of our website but cannot guarantee that the website will always be available, uninterrupted, error-free, or completely secure.

Website access may occasionally be interrupted due to:

  • Maintenance
  • Technical problems
  • Server or hosting issues
  • Internet connectivity
  • Cybersecurity incidents
  • Third-party service failures
  • Events outside our reasonable control

We are not responsible for losses resulting solely from temporary website unavailability or technical interruption, except where liability cannot lawfully be excluded.

18. Limitation of Liability

To the extent permitted by applicable law, Enfield Royal Clinic shall not be responsible for losses arising from:

  • Reliance solely on general information published on the website;
  • Inaccuracies or temporary omissions in website content;
  • Website interruptions or technical failures;
  • Third-party websites or services;
  • Unauthorized access caused by circumstances outside our reasonable control; or
  • Individual treatment outcomes where appropriate clinical care and professional standards have been followed.

Nothing in these Terms and Conditions is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable UAE law.

19. Complaints and Feedback

We value patient feedback and aim to address concerns fairly and appropriately.

If you have a complaint regarding our services, treatment, staff, appointment, billing, or other aspect of your experience, please contact the clinic through the appropriate official communication channel.

Complaints will be handled in accordance with applicable clinic procedures and healthcare regulations.

Dubai Health Authority standards require healthcare facilities to maintain an effective process for receiving, investigating, documenting, and resolving patient complaints.

20. Changes to These Terms

We may update or amend these Terms and Conditions from time to time to reflect changes in our services, website functionality, operational practices, or applicable legal and regulatory requirements.

Any updated version will be published on this page with the revised effective date.

Your continued use of the website after changes have been published constitutes acceptance of the updated Terms and Conditions.

21. Governing Law and Jurisdiction

These Terms and Conditions shall be governed by and interpreted in accordance with the applicable laws and regulations of the United Arab Emirates and the Emirate of Dubai.

Any dispute arising in connection with these Terms and Conditions shall be subject to the jurisdiction of the competent courts of Dubai, United Arab Emirates, unless otherwise required by applicable law.

22. Severability

If any provision of these Terms and Conditions is determined to be invalid, unlawful, or unenforceable, that provision shall be interpreted or modified to the extent necessary to make it enforceable where legally permissible.

The remaining provisions shall continue to apply.

23. Contact Us

If you have any questions regarding these Terms and Conditions, our services, appointments, or website, please contact Enfield Royal Clinic Dubai through the official contact details provided on our website.

Enfield Royal Clinic Dubai
Dubai, United Arab Emirates

Website: Enfield Royal Clinic Dubai