Privacy Policy
Last updated: [15-6-2025]
The Enfield Clinic (“Enfield Royal Clinic”, “we”, “us”, or “our”), located at 1091 Al Wasl Rd – Al Manara – Dubai – United Arab Emirates and licensed by the Dubai Health Authority (License No. 3373832), respects your privacy and is committed to protecting your personal data in line with UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL) and applicable Dubai healthcare regulations.
This policy explains what information we collect, how we use it, and your rights.
Information we collect When you use this website or contact us, we may collect:
- Identity and contact details you provide through our booking/enquiry form or via WhatsApp, phone, or email (e.g. name, phone number, email address, treatment of interest).
- Technical and usage data collected automatically through cookies and similar technologies (e.g. IP address, device and browser type, pages viewed).
- Any information you choose to share with us about your enquiry or appointment.
We do not collect detailed medical records through this website. Clinical information is only collected during an in-clinic consultation under separate medical confidentiality safeguards.
How we use your information
- To respond to your enquiry and schedule consultations or appointments.
- To contact you about our services where you have requested this or consented.
- To improve our website, services, and marketing performance.
- To measure the effectiveness of our advertising (see “Advertising & analytics” below).
- To comply with legal and regulatory obligations.
Cookies, advertising & analytics We use cookies and similar technologies, including Google Analytics, Google Tag Manager, Google Ads (including conversion tracking and enhanced conversions), and Meta (Facebook) tools, to understand site usage and measure ad performance. Where required, these run only after you provide consent through our cookie/consent banner (Consent Mode). Some data shared with advertising partners is hashed or pseudonymized. You can manage cookie preferences at any time through your browser settings or our consent banner.
Sharing your information We do not sell your personal data. We may share it with:
- Service providers who help us operate the website and our communications (e.g. hosting, CRM, messaging, and advertising/analytics providers) under appropriate safeguards.
- Authorities or regulators where required by law.
International transfers Some of our providers may process data outside the UAE. Where this happens, we take steps to ensure your data receives an adequate level of protection consistent with UAE law.
Data retention We keep your personal data only as long as necessary for the purposes described above or as required by law, after which it is securely deleted or anonymized.
Your rights Subject to UAE PDPL, you have the right to access, correct, or request deletion of your personal data, to withdraw consent, and to object to certain processing. To exercise these rights, contact us at [email protected].
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